A couple of weeks ago, I spoke at the Wuthering Bytes festival, as part of the Tomorrow’s People strand, exploring the future of public service provision and how councils, SMEs and individuals can work together.
I thought the story of how we designed Yarn would be an interesting illustration of where communities used collaborative design to change their relationship with institutional archives. With the audience made up mostly of public sector officials from Calderdale Council, I hoped we could show how public services might be designed and owned in collaboration with the people who’ll eventually use them.
Also, it became an opportunity to reflect on how empathy, care and reflection became critical design materials in how we all approached the creation of Yarn.
You can catch my talk below…